1) RESERVATIONS
All reservations, quotations, amendments and cancellations will only be accepted in in writing via email.
Quotations will be provided on request for any services not specified in this price list.
Such quotations are subject to adjustment, if the services originally quoted for are not available at the time of booking. All quotes are valid for 14 days.
Cancellation Policy: If a confirmed reservation is cancelled, cancellation fees will be levied as follows:
2) CANCELLATION POLICY
Our Services, Tours & Transfers ONLY
The 50% deposit is used to secure the services of guides, hold vans and pay non-refundable deposits for services. It is therefore non-refundable within 7 days of departure.
The other 50% is fully refundable up until 48 hours before departure.
Activities provided by external operators, ie: Quads, Paragliding, Safaris, and Boat Trips to name just a few are subject to their own cancellation policies – The operator’s Policy overrides ours – For clarification please request your activities’ terms.
3) PAYMENT POLICY
Full payment is required in advance, prior to commencement of service unless otherwise agreed in writing with ourselves.
4) TERMS & CONDITIONS OF SERVICES
Custom Wine Tours (the operator) shall not be liable for any damage, loss, delay, inconvenience or irregularity which may be occasioned either by reason of any defect in any vehicle or article or through the acts or omissions of any supplier, whether negligent or otherwise, nor of any servant of such supplier. The operator accepts no liability in respect of death, injury, loss or damage to persons or property arising out of any act, omission or negligence of the operator, the supplier, the operator’s or supplier’s servants or agents.
The operator shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of any tour however caused. The operator shall not be liable for any refund, either partial or total, of passage money paid. Custom Wine Tours recommends the passengers be advised to purchase appropriate insurance to protect the passengers against such eventuality.
Custom Wine Tours and its employees will not be held responsible for any illnesses, injuries, accidents, loss of life or belongings or delays due to cause sustained or suffered while on tour or while staying at any of the accommodations booked by Custom Wine Tours or their agent.
Custom Wine Tours reserves the right to alter accommodation, mode of transport and itinerary without prior notice when circumstances happen outside of our control. The client hereby waives their right to all and any claims in this regard.
Custom Wine Tours reserves the right to alter routes and itineraries for any reason but will endeavour to inform clients of such changes prior to departure.
5) NOTES
For pickups outside of Zone 1 on scheduled tours, a surcharge will apply.
Tours are a maximum of 8 hours. Extra hours will be charged accordingly unless prearranged.
We are happy to do pick ups and drop offs at different hotels, provided they are within a 25km radius of either Cape Town or the Winelands of destination.
Full-day rates are based on a maximum of 8 hours. This includes the time to return to the drop off point.
Two pax minimum for scheduled tours otherwise a 100% surcharge will apply.
All tours and transfers are with English speaking guides, foreign language guides will be costed on request.
Entrance fees are not included on any coach bookings unless otherwise stated. Children up to and including the age of 5 are legally obliged to be in a car safety seat
6) LUGGAGE POLICY
Custom Wine Tours and all their staff members will not be held liable for any loss or damage to pax luggage. It is the pax responsibility to make sure they have their entire luggage at all times, while using Custom Wine Tours.
Custom Wine Tours will not transport any luggage without pax accompanying their luggage. If in a case that this should have to happen, it will only be done so after we have received a signed indemnity, provided by Custom Wine Tours, by the pax or the agent representing the pax.
7) INSURANCE
Custom Wine Tours recommends clients take out sufficient holiday and travel cover with their own insurer. We have our own policy when travelling in the Companies transportation, in some instances should we have to hire in a third party resource we do check the supplier for valid public travel insurance – We only use reputable companies – International travellers are advised to make sure they have cover that is relevant for their own country of origin.
Privacy Policy
Any information, which is collected through the process of you booking and going on your tour will not be archived, sold or used for any purpose other than in the actioning of the tour. You will not be marketed to and can count on us treating your information with the utmost care.